Returns & Exchanges

At Harvey Norman, we want you to be completely satisfied with your purchase, which is why we offer a comprehensive return and exchange policy for faulty, damaged, or change-of-mind items. Our goal is to ensure a seamless experience whether you shopped online or at one of our many retail locations.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original packaging with all accessories included and that you have your tax invoice or proof of purchase ready.

• 2.
  Choose Return Method

  Small items can be returned to any Harvey Norman store nationwide, while bulkier items like furniture or large appliances require contacting our customer service team to arrange a pickup.

• 3.
  Assessment Process

  Once received, our team will inspect the product to verify the condition or fault; this may involve a technical assessment for electronics and computers.

• 4.
  Receive Refund or Exchange

  After approval, we will process your refund back to the original payment method or facilitate an exchange for a replacement product of your choice.